Refund & Returns

Refunds & Returns Policy
Effective Date: 6 July 2026

This Refunds & Returns Policy applies to purchases made on bluelightblockhq.com (the “Website”), operated by Blue Light Block (“we”, “our”, or “us”).

We aim to provide a fair and transparent process for returns and refunds while maintaining product quality and business sustainability.

1. Overview

We accept returns under the conditions outlined below. If you are not satisfied with your purchase, you may request a return or refund within the specified timeframe.

2. Return Eligibility

To qualify for a return:

The request must be made within 30 days of receiving your order
The product must be unused, unworn, and in its original condition
The product must be returned in its original packaging, including all accessories and documentation
Proof of purchase (e.g., order confirmation or receipt) must be provided

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

Products that have been used, worn, or damaged by the customer
Items not in original condition or missing parts
Clearance or final sale items (if applicable)
Gift cards (if applicable)

4. How to Initiate a Return

To start a return, please follow these steps:

Contact us at [email protected] within 14 days of receiving your order
Provide your:
- Full name
- Order number
- Reason for return
- Photos of the product (if damaged or defective)
Wait for our confirmation and return instructions
Ship the product to the address provided by us

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns
Original shipping fees (if any) are non-refundable, unless the return is due to our error

6. Refunds

Once we receive and inspect your returned item:

We will notify you of the approval or rejection of your refund
If approved, your refund will be processed within 7–14 business days
Refunds will be issued to the original payment method

Please note:

Processing times may vary depending on your bank or payment provider
We reserve the right to deduct any applicable fees if the return does not meet the stated conditions

7. Exchanges

We currently offer exchanges only for:

Defective or damaged products
Incorrect items received

If you need an exchange, please contact us at [email protected] with supporting details and images.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

Contact us within 7 days of delivery
Provide clear photos and a description of the issue

We will:

Offer a replacement, or
Provide a full refund, including any shipping costs (where applicable)

9. Late or Missing Refunds

If you have not received your refund:

Check your bank account again
Contact your credit card company or payment provider
If the issue persists, contact us at [email protected]

10. Order Cancellations

Orders can be cancelled only if they have not yet been processed or shipped
Once shipped, the order must go through the return process

11. Contact Information

For all return and refund inquiries, please contact:

Blue Light Block
Anchorvale Drive, 544301, Singapore
Email: [email protected]

12. Policy Updates

We reserve the right to modify this Refunds & Returns Policy at any time. Changes will take effect upon posting on this page with an updated effective date.

By making a purchase on our Website, you agree to this Refunds & Returns Policy.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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